About Homes & Villas by Grecotel Hotels & Resorts

What is Homes & Villas by Grecotel?

Grecotel has selected the finest collection of private retreats in the most beautiful destinations all over Greece and introduced a brand new experience for its dearly beloved guests. From beachfront hideaways to private peninsulas, Homes & Villas by Grecotel offer luxury accommodations complemented by the exceptional service and trusted standards of Grecotel Hotels & Resorts.

How is Homes & Villas by Grecotel different than the Grecotel Hotels & Resorts?

Homes & Villas by Grecotel offer a tailormade combination of accommodation and services which is for those seeking the comfort and privacy of their home.

Is there a host in the Home & Villa reserved?

Each and every villa is complemented by a 24/7 communication via What’s App with a Guest Experience Manager who plans your trip even prior to your arrival. 

BOOKING

Why in Greece?
Dedicated to mastering the craft of welcoming luxury in the hospitality industry, Grecotel Hotels and Resorts, the leading hotel chain in Greece, delivers sophisticated lifestyle experiences for travelers in the country’s most beautiful destinations. During the Covid-19 pandemic, Greece has timely taken all necessary measures that effectively slowed down its spread in the country. As a result, Greece is now considered one of the safest countries worldwide.

How do I book my favorite Homes & Villas?
You can either book online on the website or contact our Homes & Villas Team at [email protected] who can offer you the best personalized option according to your needs. You can either book directly with us or with an agent.

How can I book tours and activities?
Homes & Villas dedicated team will offer you a variety of different activities and tours depending on the destination of your choice. You can even choose your favorite accommodation based on the activities offered nearby. We would be more than happy to guide you through the different options prior to your arrival.

PAYMENTS

Payment Policy


• A first deposit of 50% of the total reservation is required at the time of booking
• A 2nd deposit of 30% of the total reservation is required 15 days before arrival
• The remaining amount of the accommodation as well as any extra expenses that will arise will be paid upon departure

Acceptable methods of payment
Deposit in a bank account or using a credit / debit card.

How do I cancel or modify my reservation?

You can contact our Homes & Villa by Grecotel team, at [email protected], to assist you in modifying or cancelling your reservation.

Cancellation Policy

• For any cancellation received 22 days prior to arrival, no fee will apply.
• For any cancellation received 21-14 days prior to arrival 50% OF THE TOTAL TURNOVER per room will apply. Kindly note that the amount agreed is neither refundable, nor transferable to other credits.
• For any cancellation received 13-7 days prior to arrival 80% OF THE TOTAL TURNOVER per room will apply. Kindly note that the amount agreed is neither refundable, nor transferable to other credits.
• For any cancellation received 6-1 days prior to arrival or Non Show: The total of equivalent amount of reserved room nights will be charged as cancellation fee. Kindly note that the amount agreed is neither refundable, non-transferable to other credits.
• In case of early departure for personal purposes remaining nights cannot be canceled or refunded.

For 2020 reservations: For cancellations with penalty charges, Grecotel will issue you a Voucher for the full amount you have paid in advance, which you can use for any future reservation at any hotel of Grecotel Hotels & Resorts, choosing between 10 destinations, all over Greece. The Voucher will be valid for 18 months from the date of issue and can be used either as it is or redeemed partly in future bookings. If the voucher is not redeemed before its expiry date, the full amount will be refunded after expiration.

Check-in & Check-out Policy

Check-in Time: 4PM
Check-out Time: 11AM

Additional Country Taxes

From January 2018, a stay tax of € 4 per night is required, payable directly by the customer during the check-out.


PREPARING FOR YOUR TRIP

What are the main measures & procedures your follow during the COVID-19 pandemic?


In Homes & Villas by Grecotel we adapt our operation considering the new Safety standards & Hygiene protocols. Starting from the reduction of our Hotel’s daily occupancy, providing on-line check in, our employees using the appropriate equipment will be welcoming our guests in our outdoor spaces and gardens always keeping the safety distances. For more information visit https://www.grecotel.com/covid-19.html.

What should I have with me upon the check in?

Your ID card or Passport and the credit card you have used to book your reservation.

What will I need during my holiday?

• Swimsuits
• Comfortable, lightweight clothes.
• For gentlemen, a pair of trousers for formal occasions
• A light jacket in case it gets a bit windy especially at nights. Rain jackets are also necessary for specific destinations e.g., Corfu Island.
• Non slippery comfortable shoes are necessary if you want to go hiking to explore Greek natural beauties or want to visit archaeological sites.
• Sun Protection: Hat & Sunscreen

If I arrive before my check-in time can I drop my bag somewhere?

All Homes & Villas provide a luggage area where you can safely  store your luggage and personal belongings.

DURING YOUR STAY

What comes with every home?


ALL STAYS IN HOMES & VILLAS BY GRECOTEL INCLUDE:

• Pre-arrival request service
• Private-gated entrance
• High-Speed Wifi
• 24/7 Support via What’s App
• Independent Airconditioning & Heating
• Free Parking
• Daily Professional Housekeeping
• Pillow Menu & Unpacking Service
• Natural Bathroom Amenities by Agreco Farm
• Premium Linens & Towels
• Television
• Electronic Safe
• Mini Bar & Coffee/Tea Facilities
• Exclusive Access to all Grecotel’s Luxury Hotel Facilities located next to your Home or Villa

How frequently is housekeeping provided?

Professional housekeeping is provided throughout the stay twice per day. Specific times and needs can be requested prior to your arrival.

Do you offer baby amenities?

Homes & Villas offer a variety of amenities for our little guests. You can request the relevant baby amenities form upon your reservation.

What if I want to extend my stay?

You can easily extend your stay only by reaching out the team of Homes & Villas by Grecotel who will check the availability and provide instructions for booking additional nights.

How will the check-out procedure take place?

Your Guest Experience Manager will be there to assist you with all the check-out procedures (e.g., payments, transfers to the airport) and your receipt will be sent to you via e-mail.

PRIVILEGE CLUB BY GRECOTEL

Do I earn points if I am a member of Grecotel’s Privilege Club?


Privilege club members have the same benefits and discounts in Homes & Villas by Grecotel as in Grecotel Hotels & Resorts.

ABOUT THE CARDS

How many card categories (club tiers) are there?


Privilege Club has THREE categories: White, Blue & Platinum!

The White card is issued to all new members
The Blue card is issued to members who have collected more than 120,000 points
The Platinum card is issued to members who have collected more than 240,000 points

Card Categories are valid for life and will not be downgraded unless differently specified.

Existing Members (before 2015)

Membership numbers do not change. To identify your new card category please login club site or contact Homes & Villas Team at [email protected]

How do I earn points?

You earn points for every € that you spend in the hotel including extras.

When are the points from the accommodation valid?

Accommodation points are valid for personal reservations through homes.grecotel.com or by e-mail at [email protected]

When do I get the points of my stay?

Points are credited after departure, so you receive the benefits of a new category from the following visit. Points will be credited only if you show your membership card on arrival at every stay in of the Homes & Villas by Grecotel. If you have forgotten your card at home or lost your card, simply contact the Homes & Villa team  who will be able to find the membership details in the central system.

How can I check my points?

Log in to the Members’ area of the Privilege Club website (privilegeclub.grecotel.com) and learn all your benefits.

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